What happens when I phone?

We take the time to listen carefully to your worries and questions and help you to work out how best to support the bereaved young person. We won’t tell you what to do or what not to do. However, we will share our knowledge of bereavement and our experience of working with bereaved children. We will give you ideas to think about and maybe try.

We will try to help you begin to make sense of some of the questions you may have. We know that some questions can never be answered – but we will try to help you find the way through.

You may find that you just ring the Helpline once, or you may find you ring it from time to time, as and when you need to.  Either way is good - we are here to help you with what is worrying you on the day that you call us.